h-product-support

We take the ongoing support of our products very seriously. You can be assured that we will do our utmost to solve any problem that arises as swiftly as possible ensuring you maintain utilisation of your machine.

Ian Ford is your point of contact for all service, spares and warranty enquiries. He is responsible for co-ordinating Rexquote’s team of specially trained service engineers.

Rexquote also offer telephone technical support for machines out of warranty. Understanding the industry requirement for fast response, all Rexquote engineers attend site equipped with a stock of parts and specialist tools to ensure speedy on-site diagnosis and repairs to save the customer time and money.

We stock regularly asked for spare parts and consumables to enable fast delivery of vital parts to customers when they need them.

Rexquote Product Support helps to ensure customer satisfaction continues long after the machine has been delivered.

 

Spare Parts

Spare parts orders can be placed via email at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or by phone between midday and 3pm on 01823 433398 Option 1.

 

Training

 

Training-pic 

As well as the short familiarisation courses that accompany every new machine, Rexquote now offers more comprehensive training for fitters and engineers.

The two to five day courses can be tailored to any machine, and cover subjects such as electrics, hydraulics, Rated Capacity Indicator and Emergency Recovery. Maintenance and fault-finding are covered in depth, giving the candidate a much broader understanding of their road-rail machines. The specially built Rexquote training school provides a light and modern environment for trainees.

The training mixes classroom material with hands-on machine experience. All courses are accompanied with handbooks that candidates can take away afterwards, and each topic is covered by a specialist in that particular subject giving candidates access to years of experience.

Knowledge is tested at the end of each session, and at the end of the course the candidate receives a certificate listing the modules passed. Lunch is provided each day and accommodation for candidates can be arranged locally.

If you are interested in a Rexquote training course then please contact Dawn Hooper on 01823 433398.